Refund policy

Returns & Exchanges

Because many Tigerlily’s Treasures products are handmade, personalized, customized, or curated to your selected preferences, we generally do not accept returns or exchanges for change of mind, color/theme preferences, or individual design variations.

Please review product descriptions, personalization details, sizing, and selections carefully before placing your order.

Damaged, Defective, or Incorrect Items

Your order should arrive just as magical as it was when it left us. ✨ If an item arrives damaged, defective, or you receive an incorrect item, please contact us within 3 days of delivery at roxie@tigerlilystreasures.com.

Please include your order number and clear photos of the item and packaging so we can review the issue and work with you on an appropriate resolution.

Personalized & Custom Items

Personalized, made-to-order, customized, and specially curated products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

Please double-check names, spelling, colors, sizes, themes, and other personalization information before submitting your order.

Cancellations

Because some orders are prepared, personalized, or handmade specifically for you, cancellation requests are not guaranteed once order preparation has begun. If you need to request a cancellation, please contact us as soon as possible after placing your order.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Nothing in this policy limits any rights or remedies available to you under applicable law.

Questions?
Contact us at roxie@tigerlilystreasures.com.

Curated with Heart. Styled with Magic. 🦋✨